DOSSIER · SUPPORTSAMPLE
Customer support6 yrs+ · SaaS
Customer Support Lead
GMT+2 · 24/7 rotation
€12–16/hrMatched to your hours
Services Customer support
Support agents your customers never wait on.
Professional agents and team leads for live chat, email, technical support and 24/7 cover — fluent, fast, and matched to your tools and hours.
01 What we place
The roles we place.
We place customer-support professionals who carry real conversations, resolve tickets cleanly and protect your CSAT — from front-line agents to team leads who run a rota. Every agent is vetted for written English, product reasoning and remote-readiness, and arrives set up in the help-desk stack you already run.
Support AgentLive chat, email and help-desk across your channels.
Technical SupportTriages and resolves product and integration issues.
Customer SuccessOnboarding, retention and account health.
Support Team LeadRuns the rota, QA and reporting for a support team.
Every customer support role we place
Customer Support AgentLive Chat AgentEmail Support AgentPhone Support AgentTechnical Support EngineerTier-2 / Escalations SpecialistCustomer Success ManagerOnboarding SpecialistHelp-Desk SpecialistSupport Team LeadSupport Operations ManagerQuality / QA AnalystKnowledge Base ManagerCommunity Support Moderator24/7 Shift AgentAccount Manager (Support)Dispute / Chargeback SpecialistTrust & Safety Agent
Typical skills
ZendeskIntercomFreshdeskLive chatHelp deskCSAT/QATechnical troubleshooting24/7 rotation
02 Seniority
From junior to lead.
Tell us the level you need in the brief — we match seniority to the outcome you're hiring for, not a job title.
Junior1–3 yrs
Handles front-line tickets confidently.
Mid3–5 yrs
Owns complex cases and mentors agents.
Senior5–8 yrs
Sets QA standards, handles escalations.
Lead8+ yrs
Runs a team, rota and reporting end to end.
03 Example profiles
The format every finalist arrives in.
Representative samples of the customer support profiles in the channel — anonymised until you're ready to meet them. Real shortlists arrive in exactly this format.
DOSSIER · SUPPORTSAMPLE
Customer support4 yrs+ · mid
Technical Support Specialist
GMT+2 · full CET overlap
€10–13/hrMatched to your hours
DOSSIER · SUPPORTSAMPLE
Customer support2 yrs+ · junior
Support Agent
GMT+2 · full CET overlap
€8–11/hrMatched to your hours
Get them by email — no call, no commitment.
04 Pricing
What it costs.
Indicative customer support rates by seniority, billed monthly for hours actually worked. Payroll, compliance and equipment are included — and the first month is free.
Junior
€8–11 / hr
1–3 yrs, front-line tickets
Mid
€10–13 / hr
3–5 yrs, complex cases
Senior
€12–16 / hr
5–8 yrs, escalations & QA
Lead
€15–20 / hr
8+ yrs, runs a team
05 How it works
Brief to hire, in five steps.
01
Chart the roleOne call maps the role — skills, seniority, culture and the hours you need covered.
02
Source & vetWe headhunt, screen, interview and test the craft. Only the top 3% of applicants clear the channel.
03
Meet your shortlistWe present two or three finalists. You interview them and make the final call yourself.
04
Hire & onboardPick your hire and start — the first month is free, with weekly check-ins.
05
Ongoing supportCheck-ins for the life of the placement, a consultant on call, and our guarantee.
06 Questions
Customer support, answered.
Can you cover 24/7 or shift work?
Yes. We staff rotations across time zones — front-line cover during your day plus out-of-hours shifts. Tell us the coverage window in the brief and we build the rota.
Which help-desk tools do agents know?
Zendesk, Intercom, Freshdesk, Help Scout, Gorgias and live-chat suites. Agents arrive set up in the stack you already use, so there's no ramp.
How do you keep quality high?
Every agent is vetted on written English and a real ticket-handling exercise. Team leads run QA and CSAT reporting, and our 90-day guarantee backs every placement.
Hiring customer support?
Start a brief and a consultant takes it from there — a shortlist of two or three vetted finalists in about two weeks. First month free.
Your next great hire is one channel away.
Shortlist in 14 days. The first month is free. No commitments.